1. Processing Time
State how long it takes to prepare and dispatch an order.
Example: “Orders are processed within 1–2 business days after payment confirmation.”
Delivery Policy
2. Damaged or Missing Items
Steps customers should take if an order arrives damaged or incomplete.
Example: “Please report damaged or missing items within 24 hours of delivery with a photo of the package.”
3. Change of Delivery Address
Policy on editing the address after placing an order.
Example: “You can change your delivery address before dispatch by contacting support.”